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ECORFAN Journal - Republic of Peru Vol5 Num9

Organizational culture and quality under the management perception of the hotel sector
QUIJANO-GARCÍA, Román Alberto, BERTTOLINI-DIAZ, Gilda María and ARGUELLES-MA, Luis Alfredo

Designing a quality management system at ebpc engineering and business process consultants, S.C.
RAMÍREZ-ROMÁN, Adolfo, SUÁREZ-ÁLVAREZ, Ángel, CHABAT-URANGA, Jacqueline and RODRÍGUEZ-RODRÍGUEZ, Luis Alberto

Study on knowledge management and open innovation
ARREDONDO-SAFA, Judith, PEREZ-ROMERO, Luis Alfonso and CASTRO-VALENCIA, Alberto Merced

Proposal of customer service strategies for a micro tax and financial consulting firm
ANDREW-SOTELO, María Elena, SOSTRES-FLORES, Paula Alejandra and DURÁN-MORALES, Carlos

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ECORFAN Journal-Republic of Peru, Volume 5, Number 9, December-2019, is a biannual Journal edited by ECORFAN-Republic of Peru. Av. La Raza, No.1047 - Santa Ana, Cusco-Peru. http://www.ecorfan.org/republicofperu/journal.php, journal@ecorfan.org. Responsible editor Gabriel Suyo Cruz. ISSN: 2414-4819. Responsible for the last update of this issue ECORFAN Computer Unit. Imelda Escamilla Bouchán, PhD. Vladimir Luna Soto, PhD. Av. La Raza, No.1047 - Santa Ana, Cusco-Peru. Date of last update December 31, 2019. The opinions expressed by the authors do not necessarily reflect the position of the publisher of the publication. The total or partial reproduction of the contents and images of the publication is strictly prohibited without prior authorization from the National Institute for the Defense of Competition and the Protection of Intellectual Property